Utilities |
| What does Flagler County's purchase of Ocean City Utilities mean to me?
Flagler County purchased Ocean City Utilities, a privately owned utility, in October 2004. The Utility operates as an enterprise fund, totally funded through water and sewer revenues and utility impact fees. With the acquisition comes a number of items the county will need to address. This will take some time and we ask for your understanding as we transfer all customer information and update the database for the service area. |
Where is the Utilities Office located?
The Utilities Office is located at 2405 East Moody Blvd., Suite 105, Bunnell |
What if I need help after hours or on weekends?
You may contact (386) 931-8935 or (386) 931-7654.
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| How do I sign up to receive water and/or sewer service?
Customers need to apply in person and photo identification is required. Click here for an application. Service will not begin until a deposit is placed on the application. A deposit fee plus connection fee will be assessed. Please refer to the Policies and Procedures Manual for additional information and associated Fee Schedule. |
How do I close my account?
- You may call the office at (386) 586-2125 during normal business hours and speak to a Customer Service Representative.
- You may fax your request to the Utility Office at (386) 586-2127.
- You may request to close your account by sending an email to utilities@fcbcc.org
- You must provide a forwarding address
Your meter will be read the date we receive your request, or the date you specify. All charges will accrue until that date. Your deposit will be applied toward your final bill. Any amount due will be mailed in your final bill and any deposit refund due will be returned to you within 45 days. We request at least 24 hours notice to close an account.
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My water usage seems high - What do I do?
If you suspect that your water use is higher than it should be, then you should first make sure you have no leaks in your home.
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How do I check for a leak?
Often outside sprinklers and drip systems can be your source for leaks. Next are coolers and toilets as the float can stick open. Check all these things to ensure they are in proper working order. It does not take much of a leak to run thousands of gallons over a one-month period. After you have performed your inspection, turn off all water in your home, go outside and check your meter to make sure the meter is not moving. If it is moving, locate the turn on/off valve to your house. It is usually attached to the spigot in the front yard. Turn it clockwise. Check the meter again. If it is moving, there is probably a leak in the house. Once you have exhausted all possibilities, call the office. We will review your consumption history and determine if the operator needs to investigate. |
What do I do if I have received a cut-off notice?
If you have received a notice from the county that your account is past due and about to be cut-off, you need to pay the past due amount immediately. You would have already received the past due notice and your last bill reflected a past due amount. A 10% service charge will be added to all delinquent accounts. |
