Additional FAQs

This is an unprecedented time in our community. Our region has always been at its best when we work together, and this challenge is no exception. We need everyone to step up and play a part in slowing the spread of COVID-19 in our region. We understand that this may cause hardship for some, and frustration for others, but it’s imperative that we work together to do what’s best for our community.

Fraud and Price Gouging

  • Florida Office of the Attorney General advises with respect to the COVID-19 declared state of emergency, the following consumer products are currently considered essential commodities:
  • Protective masks and face shields used to protect you from others if you are sick
  • Sanitizing and disinfecting supplies, such as hand gel, wipes, and disinfectant sprays
  • All personal protective equipment (PPE), including gowns, booties, gloves, and other protective gear
To report price gouging for these types of goods: 

Prescriptions

  • Under Florida Law, the Governor’s State of Emergency Executive Order 20-52 allows residents to refill their prescriptions early
  • Individuals with recurring prescriptions may obtain a 30-day early refill in order to ensure medications are on hand
  • This law is applicable even if the prescription has been recently filled; early refills will be noted to insurance companies and added to the patient's refill schedule. For example, if there are 10 days left on a prescription and a 30-day emergency refill was received, the patient must wait the full 40 days before the prescription may be filled again
  • Read the complete State Statute
  • ASL Video: Prescription Refills

Crisis / Metal Health Support

The outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Here are a few resources that may be of help.

Need help? Know someone who does?
If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself or others:

  • Visit the Disaster Distress Helpline
  • external icon Call 1-800-985-5990 and TTY 1-800-846-8517 Or text TalkWithUs to 66746
  • Visit the National Domestic Violence Hotlineexternal icon or call 1-800-799-7233 and TTY 1-800-787-3224
  • Call  1(800) 273-8255 The Veterans Crisis Line: The Veterans Crisis Line is a free, confidential resource that’s available to anyone, even if you’re not registered with VA or enrolled in VA health care. The caring, qualified responders at the Veterans Crisis Line are specially trained and experienced in helping Veterans of all ages and circumstances. If you’re a Veteran in crisis or concerned about one, there are caring, qualified VA responders standing by to help 24 hours a day, 7 days a week.
  • Call 911 if you feel like you want to harm yourself or others
Reducing stress in yourself and others: